Terms and Conditions

TITAN WEB STUDIOS

Terms & Conditions

Website, Design, Development & Digital Services

These Terms & Conditions apply to services provided by Titan Web Studios through www.titanwebstudios.com, including website design and development, branding, graphic design, digital marketing, SEO, social media services, mobile applications, hosting-related services, and other agreed digital solutions.

1. Revision Policy

At Titan Web Studios, our goal is to deliver work that meets the approved project requirements and reflects the client’s brand vision. Each package includes the number or scope of revisions stated in the applicable proposal, invoice, package, or project agreement.

Revisions that remain within the originally approved concept and project scope are included according to the selected package. Unless a different timeline is agreed in writing, standard revision requests are generally addressed within approximately 48 business hours, depending on scope and complexity.

Requests that materially change the approved concept, functionality, page count, platform, content volume, or project direction may be treated as additional work and may require a revised quote. Changes requested after final approval may also be billed separately.

2. Refund Policy

Titan Web Studios works to provide transparent service and quality deliverables. Because digital, creative, development, marketing, hosting, and third-party services involve time, labor, licensing, setup, and other non-recoverable costs, refund eligibility is subject to the conditions below.

Refunds will generally NOT be applicable under the following conditions:

  • The project was purchased under a special, promotional, discounted, or customized package.
  • The initial design concept, milestone, mockup, or development direction has been approved by the client.
  • The client has requested or received revisions after initial delivery.
  • The cancellation reason is unrelated to Titan Web Studios’ work quality, agreed scope, or delivery obligations.
  • The client has not communicated with the project team for more than two weeks after project initiation.
  • The client has violated the agreed project terms, payment terms, or company policies.
  • The client has engaged another designer, developer, agency, or provider for the same active project in a way that materially affects Titan Web Studios’ work.
  • The client has not supplied sufficient content, access, approvals, credentials, or project information required to proceed.
  • A complete change of business direction, design direction, technology, or project scope is requested after work has started.
  • The refund request falls outside the applicable refund period.
  • The client’s business has closed, changed ownership, changed name, or changed direction for reasons unrelated to Titan Web Studios’ performance.
  • The refund request is based solely on a change of mind, internal disagreement, partner disagreement, or a decision not to continue the business.
  • For bundled services, dissatisfaction relates only to one component; any eligible refund will apply only to the affected component and not automatically to the full bundle.
  • The refund request is made more than 7 days after the original purchase date, unless a separate written agreement states otherwise.
  • The service includes non-refundable or third-party costs such as Social Media Marketing, SEO, domain registration, logo copyright/trademark services, web hosting, SSL, DDoS protection, paid plugins, premium themes, advertising spend, API fees, software licenses, or other third-party purchases.
  • For website projects, the design has been approved and the project has moved into development or implementation.
  • Final logo, website, application, campaign, or other creative deliverables have been approved.

If no creative brief, content, or required project information is received within 10 days of order placement, Titan Web Studios may close or place the project on hold. Where appropriate and at Titan Web Studios’ discretion, a partial refund of up to 25% may be considered after deducting administrative, processing, consultation, research, setup, and other work already performed.

Titan Web Studios reserves the right to reject, suspend, or cancel a project where necessary. If a refund is approved and issued, the client must stop using any unpaid, refunded, preliminary, or unapproved concepts and materials. Ownership of those materials remains with or reverts to Titan Web Studios unless otherwise agreed in writing.

3. Claiming a Refund

To submit a refund request under this policy, contact Titan Web Studios through an official channel:

Refund requests should include the client name, project or invoice reference, reason for the request, and any supporting details. Titan Web Studios will review the request against the applicable package, project status, approvals, work completed, and these Terms & Conditions. If approved, the refund process will begin through the appropriate payment method, subject to processor or banking timelines.

4. Quality Assurance Policy

Titan Web Studios is committed to professional, original, and brand-aligned work. Our team uses the approved brief, project requirements, research, client feedback, and best-practice standards relevant to the service being delivered.

Revision availability is governed by the purchased package or written project agreement. Where a package includes unlimited revisions, those revisions apply to the approved concept and original scope and do not include unlimited new concepts, features, pages, integrations, or complete project direction changes.

5. Delivery Policy

Final files and deliverables are provided through the client’s registered email, project communication channel, hosting account, shared link, or another agreed delivery method. Turnaround times vary by project type, package, complexity, client response time, third-party approvals, and the timely provision of content and access.

Any turnaround estimate is based on the original scope and assumes prompt client feedback. Delays caused by missing content, credentials, approvals, third-party systems, payment delays, or scope changes may extend the delivery schedule. Priority or urgent requests may be available subject to capacity and any applicable rush fee.

6. Project Approval & Scope Changes

Client approvals may be provided by email, project management platform, text message, recorded call, approved design link, or another documented communication channel. Once a stage is approved, Titan Web Studios may proceed to the next stage and work completed after approval may become non-refundable.

Any request outside the original scope may require additional time and cost. Titan Web Studios will make reasonable efforts to communicate material scope changes before additional billable work is performed.

7. Third-Party Services

Some projects may rely on third-party platforms or services such as hosting providers, domain registrars, payment gateways, app stores, advertising platforms, plugins, APIs, stock assets, email providers, CRM systems, or social media platforms. Titan Web Studios is not responsible for third-party outages, policy changes, suspensions, price changes, approval decisions, service limitations, or other matters outside its reasonable control.

Third-party fees are separate unless expressly included in the written package or invoice.

8. Client Responsibilities

Clients are responsible for providing accurate project information, lawful content, timely feedback, required approvals, access credentials, and any materials necessary for the project. The client represents that it has the right to use all names, trademarks, text, images, products, data, and other materials supplied to Titan Web Studios.

Titan Web Studios is not responsible for delays caused by incomplete or inaccurate client information or by delayed approvals and responses.

9. Record Maintenance

Titan Web Studios may maintain archives of finalized project files for operational convenience and support. Although reasonable care may be taken to retain records, clients should keep their own copies of all final deliverables, credentials, licenses, and account information. Long-term archival availability is not guaranteed unless covered by a separate maintenance or storage agreement.

10. Customer Support

Titan Web Studios provides customer support through its official communication channels. Support availability and response times may vary depending on the client’s package, maintenance plan, service type, business hours, and urgency of the issue.

Official contact information is available at www.titanwebstudios.com. Current primary contact details include info@titanwebstudios.com, (708) 498-4763,

11. Communication Policy

  • Official email communications from Titan Web Studios will use authorized Titan Web Studios email addresses, including addresses under the @titanwebstudios.com domain, unless otherwise communicated through an established project channel.
  • Clients should verify payment instructions, account changes, or sensitive requests through official Titan Web Studios channels if there is any doubt about authenticity.
  • Titan Web Studios is not responsible for losses, delays, or damages arising from communications sent through unauthorized, fraudulent, or third-party channels that are not controlled by Titan Web Studios.
  • If a client remains inactive for 45 days, the project may be placed on hold or archived and a reactivation fee may apply before work resumes.
  • Project timelines may be adjusted when client inactivity materially affects scheduling, resources, or previously agreed delivery dates.

12. Intellectual Property & Ownership

Unless otherwise stated in writing, final approved deliverables become available to the client after all amounts due for the applicable project have been paid in full. Preliminary concepts, rejected designs, working files, internal tools, reusable code components, licensed assets, third-party materials, and unpaid deliverables remain subject to Titan Web Studios’ or the applicable third party’s rights.

Third-party assets, software, fonts, plugins, themes, APIs, stock media, and licensed components remain subject to their original license terms and are not transferred beyond the rights permitted by those licenses.

13. Payment & Outstanding Balances

Payment schedules are governed by the applicable proposal, invoice, package, or written agreement. Titan Web Studios may pause work, withhold final files, delay deployment, or suspend ongoing services when an agreed payment is overdue. Any additional work requested outside the agreed scope may be invoiced separately.

14. Limitation of Results

Titan Web Studios will perform services professionally and in good faith; however, no specific business result, search-engine position, sales volume, advertising return, social media growth level, app-store approval, lead volume, conversion rate, or uninterrupted third-party service can be guaranteed unless expressly stated in a written agreement.

15. Updates to These Terms

Titan Web Studios may update these Terms & Conditions to reflect changes in services, processes, technology, legal requirements, or business practices. The version published or otherwise provided in connection with a new order or service will apply to that engagement unless a separate written agreement states otherwise.

16. Contact Titan Web Studios

Website
www.titanwebstudios.com
Email
info@titanwebstudios.com
Phone
(708) 498-4763
Additional Line
(847) 380-9931

Document note: This version is a business-policy draft adapted for Titan Web Studios and should be reviewed by qualified legal counsel before publication or use as a binding legal agreement, particularly for jurisdiction-specific requirements.